The Summer is Sizzlin' with Delicious Deals on Sensational Swiss Chocolates! Swiss Connection
is your one stop shop for couverture, gift baskets & more! Truffles, chocolates, bars
and gift boxes are all available at Swiss Connection.com - Click here to see our shipping policies.
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Customer Service & Shipping Guidelines
Free Giveaways
Periodically we offer Free Giveaway Specials. If you qualify for a Free Gift, your gift will automatically be sent along with your order to your SHIP-TO Address. You will not see this free gift in your shopping basket. If you would like to ship this free gift elsewhere, please call us at 1-800-537-9477. Additional shipping charges will apply to free gifts sent to locations other than the SHIP-TO Address. If the free gift applies to a minimum purchase amount, the order must total the minimum amount before shipping and/or tax.
Shipping Options
All year around we want to take every measure to make sure your order arrives in perfect condition. Our product orders are regularly shipped Ground Service. Most U.S. destinations receive products within two to five (2-5) business days from date of shipment not including weekends or Holidays. Per your request we also can ship guaranteed 2-Day-Air or Next-Day-Air delivery service. Sorry, no C.O.D. shipments or Post Office Box addresses.
INTERNATIONAL SHIPMENTS: We apologize, but at this time we do not accommodate shipping to countries other than the United States of America (USA).
Warm Weather Shipments
During April through September, all orders are shipped 2-Day-Air, and special packaging is required to assure your order arrives safely. Every package includes special insulating material and ice. This additional packaging might be necessary during other warm weather months. There is no special handling charge, just one flat shipping rate to make it simple. Please make sure that someone is at the location to accept the package! We cannot guarantee the product if package must be left outside.
Additionally, to take further precaution when the weather is warm, we do not ship out orders if they travel over a weekend. Please note the following cut-off days.
Thursday: Your order can only be shipped if you use Next-Day-Air delivery service or you live in a one day delivery zone. Call us for a confirmation.
Friday: We are glad to ship your order Next-Day-Air-Saturday-Priority delivery to assure that you can enjoy our confections on the weekend. (Please call us for shipping charges.) If you choose not to pay the additional shipping, your order will be promptly shipped on Monday.
Shipping Rates

SHIPPING CHARGES are
per Ship-To Address

Note: For shipments to Alaska & Hawaii, all orders will be shipped 2-Day Air or Next Day service. This is NOT automatically chosen so please choose Second Day or Next Day Air service when you check out. We reserve the right to ship to these destinations with the appropriate method listed above. Please call us for a confirmation of charges for packages over 10 pounds to these destinations.

For Saturday deliveries there is a $20 surcharge on top of Next-Day-Air-Priority rates. For this service please give us a call at 1-800-LE SWISS. This is NOT an option automatically generated by our system.

Orders are processed within 24 hours excluding weekends and holidays. Subject to product availability.

SHIPPING RATES

Regular Ground Shipping: 0 - 4 lbs. = $8.95
For every pound additional add $1.00

See the chart below for an Example of Ground Shipping Rates:
Ship Wt. 0-4 lb 4-5 lb 5-6 lb 6-7 lb 7-8 lb 8-9 lb 9-10 lb 15-16 lb
Cost 8.95 9.95 9.95 10.95 11.95 12.95 13.95 18.95

2-Day-Air Shipping: 0 - 3.9 lbs. = $16.95
For every pound additional add $2.25
Next-Day-Air Shipping (Standard): 0 - 4 lbs. = $22.50
For every pound additional add $3.50
Your package will be delivered up to 5:00 PM. For Priority service and Saturday delivery charges please call us.

Please ensure that the Shipping Address is accurate and complete. UPS charges fees up to $10 for incorrect or incomplete addresses. Not listing a Suite number, Floor, Apartment number, or department is considered an INCOMPLETE address. If an Address Correction charge is assessed, your account will be billed accordingly. We cannot extend our guarantee to those orders for which we are given incorrect addresses.

On rare occasions it may be necessary for us to substitute an item of equal or greater value in order to ensure timely delivery of an item. All shipments are subject to product availability.

TAXES

State Tax Required for Shipments to the following   State(s):

Florida 6.5 % (on Subtotal and Freight)

Customer Service
If you have any questions regarding your order or our service, please contact Customer Service at our toll free number 1-800-LE SWISS during normal business hours of 9:00 AM to 5:00 PM E.S.T. Monday - Friday (excluding holidays and weekends).

You may send us an e-mail to                                     customerservice@swissconnection.com or send inquiries to:

Swiss Connection, Inc.
Attn: Customer Care Department
501 First Street
Orlando, FL 32824
Phone: 1-800-LE SWISS (800-537-9477)

How Are Products Shipped?

Swiss Connection uses UPS for domestic shipping. Based on the type of shipping service you have selected, your products will normally arrive to their destination between 12:00 PM - 5:00 PM.

 
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